TERMS OF SERVICE

Last updated: September 1, 2026


What You Should Know at a Glance


1. About This Agreement

These Terms of Service ("Terms") govern your use of ChatClip, a product operated by Threadline Studio, Inc. ("we," "us," or "our"), a Delaware corporation. ChatClip includes the web application at chatclip.io, all features and tools provided through it, and related support and billing interactions (collectively, the "Service").

By creating an account or otherwise using any part of the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Contact email: support@threadlinestudio.io

Address: Threadline Studio, Inc., 2021 Fillmore St PMB2396, San Francisco, CA 94115


2. Service Description

ChatClip is an AI tool that takes a long-form video and returns finished vertical short-form clips. Clips are refined through a chat interface. The Service includes:

Feature Availability

Features, accepted file formats, output formats, allowances, and limits are described on the applicable product and pricing pages at chatclip.io and may change from time to time. We may modify, add, or remove features at our discretion.

Early Access

ChatClip is under active development. The Service may have limited features, contain bugs, produce unexpected results, or change without notice. By using the Service you acknowledge that features, pricing, and availability may change, and that we are not liable for data loss, workflow disruption, or other issues arising from use of the Service during this period.


3. Accounts

Eligibility

You must be at least 18 years of age to use the Service. By creating an account, you represent that you are at least 18.

Your Account

By registering, you agree to:

The Service supports authentication through Google Sign-In and other identity providers as made available through the platform.

Use on Behalf of a Business

If you use the Service on behalf of a company, client, or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" includes that entity.

Publicity

You grant us the right to use your name, business name, and logo on our website and marketing materials to identify you as a ChatClip user. You may opt out of this publicity right at any time by contacting support@threadlinestudio.io. This section does not limit the license to reposted clips in Section 6, which does not carry an opt-out.


4. Account Termination, Suspension, and Deletion

Termination by You

You may close your account at any time through your account settings or by contacting support@threadlinestudio.io.

Upon account closure:

Suspension or Termination by Us

We may suspend or terminate accounts that we reasonably believe violate these Terms, applicable law, or third-party rights, or where necessary to protect the Service, its users, or others. Suspension or termination does not entitle you to compensation or reimbursement.

Data Export

Download any exports you wish to keep before closing your account or deleting a project. Once Customer Content is deleted, it cannot be recovered.


5. Plans, Billing, and Refunds

Allowances

Use of the Service is measured in projects and exports. A project is a single upload and the clips generated from it. An export is a finished clip file downloaded from a project. Each plan includes a monthly allowance of projects and a per-project allowance of exports. Current plans, prices, and allowances are published at chatclip.io/pricing.

Allowances refresh at the start of each monthly billing cycle. Unused projects and exports do not roll over to the next cycle. When an allowance is exhausted, the related feature is unavailable until the next cycle, a top-up is purchased, or a project is earned.

Free Plan

The free plan includes a monthly project allowance and export allowance as published on the pricing page. Exports on the free plan carry a ChatClip watermark. The free plan is your opportunity to evaluate the Service before purchasing.

By subscribing to a paid plan, you agree to pay the applicable subscription fee for the billing term selected. Subscriptions renew automatically at the end of each billing cycle unless you cancel before the next billing date. Where annual billing is offered, annual subscriptions run their full term; you may switch to monthly billing at the annual renewal date, and mid-term conversion is not available.

All prices are stated in United States Dollars and are exclusive of applicable taxes. Taxes are calculated and added at checkout where required by law. Currency conversion fees charged by your bank or payment provider are your responsibility.

Top-Ups

A top-up is a one-time purchase that grants your plan's full monthly allowance again within the current billing cycle. Top-ups may be purchased repeatedly. Top-up allowances expire at the end of the billing cycle in which they were purchased, are non-refundable, have no cash value, and are non-transferable.

Earned Projects

We may offer ways to earn additional projects, such as posting a watermarked clip. An earned project includes the standard export allowance for your plan. Earned projects expire at the end of the billing cycle in which they were earned. Earned projects are consumed after plan projects and before top-up projects. There is no limit on the number of projects that may be earned in a cycle. We may revoke earned projects that were obtained through fraud, abuse, or misrepresentation, including where the qualifying post is removed, and we may modify or end any earn program with notice.

Plan Changes

When you upgrade, the price difference for the remainder of the current billing cycle is charged immediately on a prorated basis, and your new allowance applies immediately. When you downgrade, your current allowance remains available until the end of the current billing period, after which the new plan applies. Downgrading to the free plan does not trigger a new free-plan allowance mid-cycle.

Allowances Consumed Are Final

Projects and exports consumed are non-refundable regardless of the quality, accuracy, or suitability of the output. If you believe an allowance was consumed in error, contact support@threadlinestudio.io. We will investigate and correct verified errors at our discretion.

Price Changes

We may change subscription pricing with at least 30 days' notice before the start of your next billing cycle. Price changes apply to the next renewal and do not affect your current billing period. If you do not agree with a price change, you may cancel before the new pricing takes effect.

Failed Payments

If a payment fails, we will attempt to process the payment over a period of seven days. You retain access to the Service during that period. If payment is not successfully processed within seven days, your subscription is canceled and standard cancellation rules apply, including forfeiture of allowances.

No Refunds

Except where required by applicable law, all subscription fees and top-up purchases are non-refundable. Refunds will not be issued for dissatisfaction with the Service, dissatisfaction with generated output, failure to use the Service, failure to cancel before renewal, or any change in your requirements.

You acknowledge that the free plan provides an opportunity to evaluate the Service before purchasing. By purchasing a paid plan or top-up, you consent to immediate delivery and waive any applicable statutory cooling-off period to the extent permitted by law.

Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation stops future billing at the end of the current billing period. Cancellation does not entitle you to a refund for fees already paid.

Regional Consumer Rights

If you are located in a jurisdiction that provides mandatory consumer cancellation or refund rights that cannot be waived by contract, those rights are preserved to the extent required by applicable law.


6. Content, Data, and Use

Customer Content

"Customer Content" means all data that you upload, create, or cause to be generated within a project through use of the Service. This includes uploaded video and audio, transcripts, timing data, speaker labels, prompts and instructions you provide in chat, generated clips and their edit history, captions, graphics, exported files, and voice samples, voice models, and generated speech where you have enabled voice print.

Service Data

"Service Data" means data generated through your use of the Service that is not part of a specific project's Customer Content. This includes usage analytics and interaction data, chat prompts and responses as records of feature use, structural edit metadata (such as cut timings, pacing, and selection patterns), operational logs, error and performance data, and billing records.

Ownership

Customer Content remains your property. We claim no ownership of your Customer Content.

License to Customer Content

By uploading or creating Customer Content through the Service, you grant Threadline Studio, Inc. a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license, with the right to sublicense to our service providers, to host, store, reproduce, transcode, extract audio from, transcribe, analyze, generate embeddings from, create derivatives of, run AI features on, generate outputs from, troubleshoot, secure, and otherwise process Customer Content to operate and deliver the Service, and to use Customer Content and data derived from it to develop, train, fine-tune, evaluate, and improve the Service and the models and systems that power it. Data derived from Customer Content for these purposes may be retained after the underlying project or account is deleted.

This license does not apply to voice samples, voice models, or voice-derived representations, which are governed exclusively by Section 8.

License to Reposted Clips

You grant Threadline Studio, Inc. a non-exclusive, worldwide, royalty-free right to display, reproduce, distribute, and publicly perform clips you export from the Service, including any generated voice audio contained in them, on ChatClip's websites, social media accounts, advertising, and marketing materials, with attribution to you where practical. This right applies to all plans. It does not extend to using your voice model to generate any new speech, which is governed by Section 8. Where applicable law grants you a right to object to this use that cannot be waived by contract, that right is preserved.

Service Data Use

We retain and use Service Data for as long as necessary to maintain, improve, and develop the Service, including diagnosing issues, improving AI performance, understanding usage patterns, and managing billing.

Your Responsibility for Uploaded Content

You represent and warrant that you have all necessary rights, permissions, consents, and releases to upload Customer Content, to grant the licenses in this section, and to have us and our service providers process it, including:

You are responsible for complying with recording, wiretap, biometric, publicity, copyright, export-control, and similar laws that apply to you.

Prohibited Content Types

The Service is not designed to process regulated or sensitive data categories, including protected health information, financial account numbers, government-issued identification numbers, or other categories of sensitive personal information as defined under applicable data protection laws. Do not upload such data. This restriction does not prohibit footage in which people discuss sensitive topics in the ordinary course of content creation, but you are solely responsible for compliance with privacy and data protection laws regarding the content of your footage.

Support and Security Access

Our personnel may access Customer Content to resolve reported technical issues, investigate suspected violations of these Terms, or as required by law. Access is subject to internal access controls.

No Sale of Personal Data

We do not sell, rent, or trade your personal data to third parties.


7. Data Retention


8. Voice Print, Voice Models, and Generated Speech

What Voice Print Is

Voice print is an optional feature. When enabled, the Service creates a voice model from the main speaker in video you upload and uses that model to generate short spoken bridges and framing lines in your clips. Voice models are created and speech is generated by our voice provider, ElevenLabs, on our behalf.

We do not create a voice model from a general upload permission or from your acceptance of these Terms. Before creating a voice model, we present a separate notice at the point of enrollment and require your affirmative consent. That notice states the purpose, the provider, what is collected, how long it is retained, what it is never used for, and how to delete it. We keep a record of your consent.

Owner Only

You may enroll a voice model only for your own voice. You represent that you are the speaker whose voice is used to create the model. Enrolling any other person's voice, whether or not you believe you have their permission, is prohibited.

Limits on Our Use

Your voice model is used only to generate speech within your own projects. We do not use your voice samples, voice model, or any voice-derived representation to train, fine-tune, or improve AI models, and we do not use your voice model to generate speech for any other account or purpose. Reposted clips under Section 6 may contain speech already generated in your projects; reposting does not involve generating new speech.

Retention and Deletion

Your voice model is retained until the earliest of: your deletion request through account settings or support@threadlinestudio.io; closure of your account; or three years after you last used voice print. On deletion, we remove the voice model from our systems and request deletion from our voice provider. Deletion is typically completed within 30 days.

Prohibited Uses

You must not use voice print or any generated speech to deceive, impersonate, defraud, harass, or defame any person; to make unlawful robocalls; to evade verification or security safeguards; to create content presenting a real person as saying something they did not say in a way that could mislead; or to violate any person's rights.

Disclosure of Generated Speech

You are responsible for complying with any law that requires disclosure that audio in your clips was generated by AI, including in jurisdictions that mandate labeling of synthetic media.

Reporting Misuse

If you believe a voice model or clip on the Service uses your voice, or the voice of a person you represent, without consent, email support@threadlinestudio.io with the subject line "Voice misuse report" and include a description of the content, where you encountered it, and how we may contact you. We will acknowledge reports within five business days. On receipt of a credible report we may disable the relevant voice model pending review, remove reposted clips containing it, and suspend or terminate the responsible account. We may also notify our voice provider where its terms require it.


9. AI and Automated Processing Disclosure

AI Features

ChatClip uses artificial intelligence and automated processing to analyze uploaded content and produce clips. AI processing includes:

Third-Party AI Providers

AI features are delivered through third-party providers. Customer Content or excerpts may be sent to these providers to perform the processing above. Processing by these providers is subject to their respective terms and privacy policies. A current list of providers is maintained at chatclip.io/sub-processors.

The Service logs token counts, model identifiers, and processing metadata for operational, billing, and debugging purposes.

AI Output Disclaimer

Generated outputs, including transcripts, clips, captions, titles, graphics, and generated speech, may be inaccurate, incomplete, or inappropriate. Output may not be unique and may be subject to third-party rights. You are responsible for reviewing all output before publishing or otherwise using it, and for all final editorial decisions. Do not rely on output as legal, medical, financial, safety, or other professional advice. We make no representations regarding the accuracy or suitability of generated content.

No Fully Automated Decisions

No fully automated decisions with legal or similarly significant effects are made about you as a user. For users in the European Economic Area and United Kingdom, this disclosure is provided in accordance with applicable data protection law.


10. Acceptable Use

You agree not to use the Service to:

We may suspend or terminate access for violations of this section.


11. Intellectual Property

Our IP

The Service, including its platform, user interface, AI technology, branding, the ChatClip name and wordmark, and all related intellectual property, is owned by Threadline Studio, Inc. and is protected by applicable intellectual property laws.

Your IP

You retain all intellectual property rights in your Customer Content, subject to the licenses in Section 6. With respect to output generated by the Service for you, we assign to you any rights we may hold in that output, subject to the licenses in Section 6. You may use your exports without restriction from us. We make no representations regarding the copyrightability of AI-generated content under applicable law.


If you believe that content on the Service infringes your copyright, you may submit a notification under the Digital Millennium Copyright Act by providing the following in writing to our designated copyright agent at support@threadlinestudio.io:

We will respond to valid DMCA notices in accordance with applicable law. It is our policy to terminate, in appropriate circumstances, the accounts of users who are repeat infringers.


13. Liability and Indemnification

Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise uninterrupted, error-free, secure, or lossless operation, or that transcription, AI, or generated-speech output will be accurate.

Limitation of Liability

To the maximum extent permitted by applicable law, Threadline Studio, Inc. and its suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of the Service, including damages for loss of profits, data, goodwill, or business opportunities.

Our total aggregate liability to you for all claims arising from or related to the Service shall not exceed the total amount you paid to us in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold Threadline Studio, Inc. and its officers, directors, employees, and agents harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, your Customer Content, your enrollment or use of any voice model, or your violation of any third-party rights. This includes claims brought by our service providers arising from your conduct.

Regional Exceptions

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law. For users in the United Kingdom and European Economic Area, statutory consumer rights are preserved. For users in Australia, nothing in these Terms excludes rights under the Competition and Consumer Act 2010 that cannot be excluded.


14. Service Interruption and Discontinuation

We may interrupt the Service for maintenance, updates, or other operational reasons, and will make reasonable efforts to provide advance notice. Features that depend on third-party services are subject to those providers' availability and terms; a provider's outage or change may affect a feature.

If the Service is permanently discontinued, we will provide reasonable notice and an opportunity for you to export your data before the Service is terminated.

The Service may also be unavailable due to circumstances beyond our reasonable control.


15. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles. Subject to Section 16, the exclusive jurisdiction for any dispute arising from these Terms lies with the courts of the State of Delaware.

Regional Exceptions

If you qualify as a consumer under applicable law in your jurisdiction, mandatory local consumer protection laws that cannot be waived by contract shall prevail to the extent they conflict with these Terms.


16. Dispute Resolution and Arbitration

Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at support@threadlinestudio.io and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration

If the dispute is not resolved informally, you and Threadline Studio, Inc. agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA"). For disputes brought by individuals not acting on behalf of a business, the AAA Consumer Arbitration Rules apply. For all other disputes, the AAA Commercial Arbitration Rules apply. The arbitration shall be conducted in the State of Delaware. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action and Jury Trial Waiver

You and Threadline Studio, Inc. each waive any right to a jury trial. You and Threadline Studio, Inc. each waive any right to participate in a class action, collective action, private attorney general action, or other representative proceeding. Unless both parties agree otherwise, the arbitrator may not consolidate or join more than one person's claims.

Small Claims Exception

Either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

Regional Exceptions

This arbitration agreement does not apply to users who qualify as consumers in the European Economic Area, United Kingdom, Switzerland, Brazil, or Australia, where mandatory local laws provide a right to bring claims in local courts. If you are located in any of these jurisdictions, you retain your right to bring claims in your local courts as provided by applicable law.


17. Export Controls and Sanctions

The Service is subject to United States export control and sanctions laws. You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to United States embargo, and that you are not on the United States Treasury Department's list of Specially Designated Nationals or the United States Commerce Department's Denied Persons List or Entity List. You agree to comply with all applicable export control and sanctions laws in your use of the Service.


18. Changes to These Terms

We may modify these Terms at any time. We will provide at least seven days' notice of material changes, or longer where required by applicable law, except in situations requiring immediate updates for security, legal compliance, or the prevention of abuse. Non-material changes, such as corrections and clarifications that do not affect your rights, may take effect immediately upon posting.

Continued use of the Service after the notice period constitutes acceptance of the revised Terms. If you do not agree to the changes, close your account.


19. General Provisions

No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

Assignment

We may assign our rights under these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights under these Terms without our written consent.

Entire Agreement

These Terms, together with our Privacy Policy, the voice print consent notice presented at enrollment, and any promotional terms communicated at the time of a specific offer, constitute the entire agreement between you and Threadline Studio, Inc. regarding the Service.

Third-Party Terms

Payments are processed by Stripe and are also subject to Stripe's terms. Your use of features that depend on third-party services is also subject to the applicable third-party terms and technical limits.

Contact

All communications regarding these Terms should be directed to support@threadlinestudio.io.


20. Definitions